BEDROOM RESERVATIONS

At the time of booking, we require a credit/debit card to secure the reservation, or full pre-payment depending on the package chosen. This is stated on the terms and conditions of the individual offers. No discount shall be offered to children under the age of 12 occupying their bedrooms. Offers may not be used in conjunction with each other, and if conditions are not fully met, then the standard room rate shall apply.

BEDROOM CANCELLATIONS

• Standard cancellation policy – A credit or debit card is required to confirm your reservation. If your booking is cancelled by 1pm on the day of arrival, no cancellation charges will apply. If the booking is cancelled later, or in the case of a no-show, the full balance of the reservation will be charged.
• Flexible rate cancellation policy – Full non-refundable payment is required at the time of booking. Bookings can be changed up to 1pm on the day of arrival and no cancellation charges will apply. If the room rate is more than your original booking, the difference must be paid. If the room rate is less than your original booking, no refund will be given for the difference. In the case of a no-show, the full balance of the reservation will be charged.
• Advanced purchase cancellation policy – Full non-refundable payment is required at the time of booking. In case of cancellation, modifications or a no-show, no refunds will be made.

Cancellations must be received in writing to res@highwaymanhotel.co.uk . We highly recommend that your own travel/holiday insurance is in place at the time of booking. In the case of a no-show, you will be charged the full amount of the stay unless you can provide a cancellation reference number. Group cancellations – Please see contract.

ARRIVAL/OCCUPATION

Travel cots can be provided and will be placed within the parent/guardians room. Dogs and pets are not accepted within any area of the Hotel. Following the no-smoking legislation, The Highwayman Hotel is a smoke-free premises and smoking is not permitted. Smoking in a room will incur an additional cleaning charge to render the room smoke free again.

DESCRIPTION

Whilst Devonshire Hotels & Restaurants Group Limited makes every effort to ensure the accuracy of the property descriptions they are inevitably subjective and are for guidance only due to the unique identity of each room. Whilst The Highwayman Hotel has taken all reasonable steps to ensure that the information contained in its brochures, websites, leaflets, advertisements and any other form of promotional material is accurate, The Highwayman Hotel reserves the right to alter, substitute or withdraw any service, facility or amenity.

LIABILITY

Devonshire Hotels & Restaurants Group Limited will not be liable for the death or injury of any persons attending any function or for any losses, claims, demands, actions, proceedings, damages, costs or expenses or other liabilities by the Client in the exercise of the rights granted by the booking except where such death, injury or loss is due to the Hotel’s negligence.

LOSS OR DAMAGE

The Client is responsible to the Hotel for any loss or damage caused to the Hotel by any act or neglect of the Client, subcontractor, employee or guests of the Client and shall pay the amount required to make good this damage. The Hotel is not responsible for any loss or damage to the Client or their guest’s property. Should any loss or damage come to light after the Clients and their guests have departed, Devonshire Hotels & Restaurants Group Limited reserve the right to charge the Client’s credit/debit card and/or to send an invoice for the amount required to make good or remedy any such damage.

CLIENTS PROPERTY

Devonshire Hotels & Restaurants Group Limited does not accept responsibility for any of the Clients belongings left at the Hotel. Every effort shall be made to store and log any lost property for up to 6 months following the guests’ departure, but any items unaccounted for are the owner’s responsibility.

CHANGES BY THE HOTEL

Due to circumstances beyond the control of the Hotel, it may be necessary to change or cancel your booking. Where the change is considered major, as decided by management, you will have the option to accept the change or receive a full refund of any monies paid. Devonshire Hotels & Restaurants Group Limited is not responsible for any other costs, expenses or damages incurred by the Client as a result of the changes.

THE HIGHWAYMAN HOTEL

Devonshire Hotels & Restaurants Group Limited will not be liable for failure to comply with any terms and conditions of this agreement to the extent such compliance is prevented, hindered or delayed by any cause beyond its control including but not limited to fire, storm, explosion, flood, act of God, action of any Government or Government Agency, shortage of goods, strike or lock-out, failure of supply of electricity, water or gas, gas leakage or water leakage.

HEALTH AND SAFETY

All Clients running functions are responsible and must ensure full compliance with the Devonshire Hotels & Restaurants Group Limited Health and Safety policy, a copy of which is available on request. We reserve the right to refuse connection of water, gas/electricity to the Client’s equipment if we consider it unsafe or a hazard.

JURISDICTION

The validity, construction and performance of these terms and conditions shall be governed by English Law and any disputes shall be subject to the exclusive jurisdiction of the English Courts.

THIRD PARTIES

The parties agree that these terms and conditions are not enforceable by any third party under the contracts (Rights of Third Parties Act 1999).

VARIATION

No variation to these terms and conditions shall be effective unless it is in writing and signed by the parties (or their authorised representatives).

ENTIRE AGREEMENT

These terms and conditions and function sheet constitute the entire understanding and agreement between the parties and supersedes any previous agreements, promises, assurances, warranties, representations and undertakings between Devonshire Hotels & Restaurants Group Limited and the Client whether written or oral, relating to the function. Contracting Company The Devonshire Hotels and Restaurants Group Limited. Registered office address: Devonshire Hotels & Restaurants Group Limited. Estate Office Edensor Bakewell England DE45 1PJ Company number 01572796 Registered England & Wales.

EMOTIONAL SUPPORT PETS

We understand some pets and animals can be vital components of ongoing mental health treatment and support for hidden disabilities. Therefore we’re delighted to welcome emotional support animals who are registered with the charity ESA (Emotional Support Animals). Please just let us know at the time of your booking if you plan on bringing your animal, as it enables us to prepare and allocate your room accordingly.